15 Day Guarantee:
Home Credit is sincerely committed to living up to the Customer Promise in letter, spirit and ensuring each customer has a superior experience with us. Going the extra mile towards this, we have introduced a “15 Day Guarantee” for all customers. If, during the first 15 days of your loan with Home Credit, you feel that we have not lived up to your expectations, we will give you the opportunity to withdraw from the financing agreement. For more details, please call us at 1800 121 6660 and one of our customer service representatives will walk you through the process.
The Ombuds office:
In line with our value of “Being Fair” we have created the position of “Ombudsperson” in Home Credit. If you feel that your concern has not been fairly addressed or has been ignored or we have failed to comply with some of the principles that we commit to, you can write to the Ombuds office. Ombuds office focuses on resolving your issue in a manner that complies with our values of being confidential, neutral, independent and informal. Click here to know more..