At Home Credit we are committed to making your loan experience an informed and pleasant one. Our ‘Customer Promise’ is not just a declaration in form, letter or words, but a sincere commitment to each one of you that we will go beyond the call of duty to make your experience with Home Credit, memorable.
If you feel we are falling short of our promise please contact us at 1800 121 6660 and you can be rest assured that we will do our best to resolve your concern.
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    Easy and Simple

    We will ensure that your loan journey with us involves easy solutions and processes.

    We will communicate in the language of your preference. 

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    Open and Transparent

    We will keep you informed of your loan related information before you apply and during your journey with us.

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    Professional and Courteous

    We will be friendly, helpful and polite in all our interactions with you.

    We will give you undivided attention and ask clarifying questions to confirm understanding. 

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    We will be easily reachable through various channels like call, email and website.

    We will provide you with alternative contacts in case you are not satisfied.

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    Our sales staff will be proactive in providing you with the best solution based on your needs.

    We will proactively seek feedback from you, even negative, and drive improvements in our existing processes.

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    We will respond to all your requests/complaints promptly and keep you updated on the status.

    We will answer your email within 2 hours during business hours. We aim for you to be able to speak with our team within 30 seconds, else we will call you. 



15 Day Guarantee:

Home Credit is sincerely committed to living up to the Customer Promise in letter, spirit and ensuring each customer has a superior experience with us. Going the extra mile towards this, we have introduced a “15 Day Guarantee” for all customers. If, during the first 15 days of your loan with Home Credit, you feel that we have not lived up to your expectations, we will give you the opportunity to withdraw from the financing agreement. For more details, please call us at 1800 121 6660 and one of our customer service representatives will walk you through the process.

The Ombuds office:

In line with our value of “Being Fair” we have created the position of “Ombudsperson” in Home Credit. If you feel that your concern has not been fairly addressed or has been ignored or we have failed to comply with some of the principles that we commit to, you can write to the Ombuds office. Ombuds office focuses on resolving your issue in a manner that complies with our values of being confidential, neutral, independent and informal. Click here to know more..



Treat our staff with respect

Pay your monthly instalments on or before your due date and through Home Credit approved payment channels

Keep us informed in case of any change in your financial or personal information

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