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You can send an email to us with your queries, concerns or suggestions at
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
If you are not satisfied with our resolution of your concern, you can write to:
Mr. Rahul Chauhan, Grievance Redressal Officer,
Customer Care Department
Home Credit India Finance Private Limited
DLF Infinity Towers, Tower C, 3rd Floor, DLF Cyber City Phase II, Gurgaon-122002, India
Additional Contact Details:
E-mail: grievanceofficer@homecredit.co.in
Landline: 0124 6628713
For any merchant related queries, please click here
You can call us at our Customer Care
(Between 9:00 AM - 6:00 PM, All Days)
Other numbers to reach us
(*Standard call charges may apply)
Contract Number/Registered Mobile Number handy for verification in case you are an existing Customer
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
In view of the current COVID19 pandemic, we urge our customers & employees to remain safe. We are currently operating with reduced staffing across our customer service centers. For any loan account related information, we request you to use our Mobile App or send us an email on care@homecredit.co.in and we will reply to your email as soon as we can.
Thank You
Stay Home, Stay Safe!
