Payment Related FAQs

What are the accepted payment modes for the home credit loan repayment?

Repayment Schedule provides information about your due date, due amount, payment status, payment date and paid amount
You can download a copy of your Repayment Schedule from our mobile app under “My loans” tab

How can I set up Auto Debit as my repayment method?
Where can I find my due amount and due date for my next installment?
What is a repayment schedule, and how can I get a copy of it?
What is Due Date and Overdue?
Where can I find my Contract Number/Ujjwal EMI Card Number?
Can I change my EMI due date?
When is the upgrade done for the accounts classified as NPAs?
I have opted for Auto Debit as my repayment mode, but the installment amount has not been debited from my account.
How are Special Mention Accounts (SMA) categories classified?
My Auto Debit account number has changed; how can I register for a new account?
I have already paid the monthly installment/ bill, but the same is not reflected in my account.
How can I foreclose my loan?
I have made the payment for my loan with the wrong contract number. How can I rectify this error?
Can I pay my monthly installment in advance through any other repayment channel?
I have made an additional payment this month; how can I request a refund?
When will late payment charges be levied on my loan?
What is penal charges?
Why was my monthly installment debited from my bank account despite being pre-paid for the respective month(s) through an alternative repayment channel?
When is the mandate presented for my monthly installment (EMI)?
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