Environmental, Social & Governance (ESG) India Highlights
Responsible finance, digital empowerment and financial inclusion are woven into our DNA. They are central to our Environmental, Social and Governance (ESG) efforts at Home Credit and underpin our support for customers, communities, staff and stakeholders.
Since Home Credit began its operations, we grew with the mission of transforming the business so we could better help others.
We believe it is our moral responsibility lies in digitally empowering the people and communities we work with.
Helping those who are under-served and new to financial services, as well as offering a trusted alternative to unregulated shadow lenders are one of our main priorities
According to a report by the Global Financial Literacy Excellence Center, only 24% of India’s adult population is financially literate. As a financial services company, we are ideally placed to administer financial education to our customers as well as to general public.
ESG Report: Key Highlights
digital POS* touchpoints for customers
retailers are small family owned businesses
reduction in average loan disbursal time due to digitalisation
shift in personal loan through digital channels (2% in 2018 to 30% in 2021)
increase in numbers of borrower served (8.5Mn in 2018 to 14.2Mn in 2021)
customers are first-time borrowers with no credit history
NPS: customer satisfaction among the highest in the country
CEO, Home Credit India
home Credit India is supporting India's post-Covid recovery by making it easier to gain access to credit. Our sustainibility pillers - Financial Inclusion and Financial Literacy, along with creating resilient communities is our way of contributing to nation building.
Chief Digital Officer
Home Credit India
With digitalisation picking up pace, we’re embracing the trend with digital offerings. Our apps streamline processes to cut average loan dispersal times and provide customers with vibrant hub where they can browse products, compare prices and shop locally.
Chief People Officer
Home Credit India
Our employee engagement strategy focuses on establishing an open environment where employees can speak freely. And have gone beyond the conventional approach to DE&I by focusing on training our managers in unconscious biases, micro-aggression and inclusivity. We’re also living up to our belief in equal opportunity by making our job descriptions gender neutral.