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How can I buy a Mobile Phone on easy EMIs from Home Credit?
You can get any smartphone of your choice on easy EMIs by applying for Home Credit Ujjwal EMI Card. You need to meet the following criteria:
What is the tenure of EMIs for smartphone loans on Ujjwal EMI Card?
Tenure of the loan depends on the chosen brand and product. Typically, the tenure varies between 6 -13 months.
What documents are required to buy Mobile phone on EMIs from Home Credit
To take a Mobile Phone on EMIs, you need to provide one ID proof and one current address proof.
List of acceptable documents
ID Proof:
Address Proof (Any one of these):
*Conditions apply. Home Credit India reserves the rights to call upon additional documents, if required.
Where can I buy a smartphone on EMIs from Home Credit?
Home Credit India is currently in 625 cities and has partnered with 53,000+ merchants in these locations. Click herefor the list of partner shops
What is the #EMIPeBadiBachat offer (Gift offer) provided by Home Credit India?
Gift offer is available on select products, where the last EMI is waived if customers pay all previous instalments on or before the due date. This offer is available only to qualified customers based on their past credit history.
Does #EMIPeBadiBachat offer (Gift offer) applicable in case I opt for Payment Holiday during my loan term?
Yes, Payment Holiday has no impact on #EMIPeBadiBachat offer (Gift offer). Payment Holiday will extend your loan term by a month, but you need to ensure that you pay all your instalments on or before the due date.
When will my loan contract get over if I pay all my instalments on time, with #EMIPeBadiBachat offer (Gift offer)
The loan contract will be automatically finished 6 days after the payment of your second-last EMI (Installment).
Which Value Added Services are available while financing mobile phones?
Home Credit India gives you the opportunity to opt for the following Value Added Services with Mobile Phone on EMIs:
How can I buy Home Appliances on easy EMIs from Home Credit?
You can get any Home Appliance of your choice on easy EMIs by applying for Home Credit Ujjwal EMI Card. You need to meet the following criteria:
What documents are required to buy Home Appliances on EMIs from Home Credit?
To take a Home Appliance on EMIs, you need to provide one ID proof and one current address proof.
List of acceptable documents
ID Proof:
Address Proof (Any one of these):
*Conditions apply. Home Credit India reserves the rights to call upon additional documents, if required.
Which home appliances can I buy on EMIs from Home Credit?
What is the maximum loan amount that I can get to buy Home Appliances on EMIs?
The loan amount for taking a Home Appliance on EMIs depends on the total available limit which is offered to you on Ujjwal EMI Card. You can get a limit of up to ₹75,000.
What is the tenure of EMIs for Home Appliance loan on Ujjwal EMI Card?
Tenure of the loan depends on the chosen brand and product. Typically, the tenure varies between 6 to 13 months.
Where can I buy a Home Appliance on EMIs from Home Credit?
Home Credit India is currently in 625 cities and has partnered with 53,000+ merchants in these locations. Click here to see the nearest partner shop.
Can I choose the loan amount and tenure to buy Home Appliances?
We have various loan options based on product categories, model, and price, which will help you choose the loan amount and tenure as per your requirements.
Which Value Added Services are available while financing Home Appliances?
Home Credit India gives you the opportunity to opt for the following Value Added Services:
What is a Personal Loan?
A personal loan is a loan that does not require any collateral or guarantor and can be obtained with just two documents. Home Credit India offers Personal Loans of up to Rs. 5,00,000 to address your present financial requirements. Use it for urgent needs such as medical emergencies, home renovations, weddings, or any unforeseen expenses.
What are the eligibility criteria for a Personal Loan?
With our simple eligibility existing Home Credit customers can easily apply for a personal loan. You are eligible to apply for a Home Credit Personal Loan if you meet the following criteria:
What documents are required to apply for a Personal Loan?
To apply for a personal loan, you need to provide 1 ID proof and 1 current address proof.
List of acceptable documents for Existing Home Credit Customers:
ID Proof:
Address Proof (Any one of these):
*Conditions apply. Home Credit India reserves the rights to call upon additional documents, if required.
What is the minimum and maximum loan amount offered by Home Credit India to existing Home Credit customers?
| Minimum Loan Amount | Maximum Loan Amount |
| ₹ 10,000 | ₹ 5,00,000 |
What will be the tenure for availing a Personal Loan?
| Minimum Tenure (months) | Maximum Tenure (months) |
| 9 | 60 |
How can I apply for a Personal Loan with Home Credit?
To apply for a Personal Loan with Home Credit, you need to be an existing Home Credit customer. You can check your pre-approved loan offers on Home Credit App and complete the application process directly within the app. Our sales representatives will reach out to eligible customers as soon as loan offers become available for them.
Can I choose the loan amount and tenure of my loan?
Yes, customers can choose the loan amount and tenure according to the eligibility criteria set by Home Credit India. Calculate EMI on Personal Loan now.
Do I have to pay any additional charges for a Personal Loan?
A processing fee of up to 5% may be levied on the loan as per the loan offer available for you.
Can I get a top-up loan on my existing Personal Loan?
Yes, Home Credit India provides a top-up on the existing personal loan based on the repayment history and applicable credit policies. You can check your eligibility on the Home Credit App.
What are Late Payment Charges?
Late Payment Charges shall be levied on the total outstanding principal amount of the loan in case a customer does not pay the monthly installment on or before the due date.
How can I find out the status of my Personal Loan application?
Once your loan is approved, you can check its status through the Home Credit App. Typically, the loan amount is transferred to your bank account within 5 working days following the successful setup of Auto Debit.
Additionally, you can reach out to us at 0124-662-8888 or chat with us via our mobile App between 9:00 a.m. and 7:00 p.m. Alternatively, you can email us at care@homecredit.co.in with your query, and we will respond within 48 hours.
Which Value-Added Services are available along with the Personal Loan?
Home Credit India gives you the opportunity to opt for the following services along with the Personal Loan:
Is it mandatory to take a Value-Added Service with the loan?
Customers may decide to opt for value added service as per their need during the loan application process.
What is Ujjwal EMI Card?
Ujjwal EMI Card is a virtual card offering an instant pre-approved credit limit of up to ₹75,000, enabling you to convert your purchases into easy EMIs.
How can I apply for Ujjwal EMI Card?
There are two ways to apply for Ujjwal EMI Card:
This limit allows you to effortlessly purchase any of your favorite products on easy EMIs at our partner shops or online partners. Start your application now and say goodbye to delays! Happy shopping.
Where can I use my Ujjwal EMI Card?
Home Credit Ujjwal EMI Card gives you the flexibility to purchase your favorite products on easy EMIs.
How long does it take to activate the Home Credit Ujjwal EMI Card?
The Home Credit Ujjwal EMI Card is instantly activated upon the completion of the application process. This process includes Know Your Customer (KYC) verification, bank validation, setting up auto debit, and digitally signing the enrollment form.
Our dedicated Home Credit representatives stationed at partner stores will assist you in navigating through the application procedure for obtaining the Ujjwal EMI Card.
If, during the loan application, you encounter difficulty in setting up your auto debit for your Ujjwal EMI Card bill payments, you have the flexibility to do so at any time through our website.
Can I apply for a physical card?
When you shop using your Ujjwal EMI Card, you don't need a physical card, it's all digital! Your Ujjwal EMI Card provides an instant pre-approved credit limit. You can easily access your card number and limit details on the Home Credit App. To start shopping, all you need is your Ujjwal EMI Card number. Enjoy the convenience of shopping with your digital Ujjwal EMI Card hassle-free!
What is the tenure of the loan taken via Ujjwal EMI Card?
We offer a range of tenure options spanning from 3 to 12 months. The availability of these tenures depends on your allocated credit limit and the maximum monthly installment limit available to you.
Can I buy multiple products in a single transaction?
You can use your Ujjwal EMI Card to make multiple transactions, if you have an available limit and an available maximum monthly installment limit.
How will I repay the EMIs when I purchase products using the Ujjwal EMI Card?
A monthly bill will be generated, including all installments associated with the Ujjwal EMI Card for all prior purchases, along with any relevant fees and charges. This bill will be generated 15 days before your due date and will be sent to you via email. Additionally, you can access the monthly statement through the Home Credit App.
If you have set up Auto Debit for your monthly bill payment, the specified amount will be deducted directly from your linked bank account. However, if you prefer to make an online payment, you can do so up to 2 days before the due date using the Home Credit app or website.
Why does my due date fall within 30 days of making a purchase with my Ujjwal EMI Card?
The due date and billing cycle for the Ujjwal EMI Card remain consistent. If a transaction is made before the monthly bill is generated, the installment will be due on the upcoming bill. However, if the transaction occurs after the monthly bill has been generated, the installment will be due with the subsequent monthly bill. The monthly bill is generated 15 days prior to the due date.
In what situation can the Ujjwal EMI Card limit get blocked?
The Ujjwal EMI Card limit gets blocked in the following scenarios:
Please note that Home Credit India reserves the right to issue or block the Ujjwal EMI Card or update the credit limit available on your Ujjwal EMI Card as per our internal credit policy.
How do I unblock my Ujjwal EMI Card
We advise you to review the scenarios which may have led to the blocking of your card. If any of these scenarios apply to you and have resulted in your card being blocked, we suggest reaching out to Home Credit customer care for assistance. They can guide you through the necessary steps to rectify the issue and unblock your card.
Please connect with Home Credit customer care by writing an email to us using your registered email ID, along with your Ujjwal EMI Card number, at care@homecredit.co.in, or call us at 0124 662 8888 or chat with us on App or Website to unblock your card immediately.
Can I extend or change the EMI tenure after the transaction?
Once the transaction is signed, there is no provision to change the EMI tenure. Nevertheless, Home Credit provides its customers with the freedom to select their preferred tenure prior to completing the purchase, offering flexibility in the decision-making process.
What is Payment Holiday (PH)?
The payment holiday feature enables customers to defer their monthly bill by one month if necessary. It becomes available after the first two monthly bills are paid on or before their due dates. This benefit can be utilized twice during the entire loan tenure, with a minimum interval of 6 months between each payment holiday.
What should I do if my monthly bill is incorrect?
Your monthly bill is meticulously generated by our system, minimizing the possibility of errors. However, if you require clarification regarding the billed amount or encounter any issues with your dues, we encourage you to reach out to us. You can connect with our customer support team via chat on the Home Credit App or Website. Alternatively, you may email us detailing the issue from your registered email ID, including your Ujjwal EMI Card number, at care@homecredit.co.in. Additionally, you can contact us at 0124 662 8888.
What should I do if my Ujjwal EMI Card is mis-used?
In case of any suspicious activity, please reach out to us via chat on the Home Credit App or Website or connect with Home Credit Customer Care at 0124 662 8888 to block your card immediately.
Note: Never give access to your Ujjwal Card number to anyone to avoid any kind of fraud or mis-use of your card.
Can I increase or decrease the limit after getting an Ujjwal EMI Card?
As per internal credit policy, we periodically assess and increase the total credit limit on your Ujjwal EMI Card based on your repayment journey and in line with our credit policy. However, we do not accept customer requests for an increase or decrease in the limit once the card is issued.
Do I need to make a down payment?
The down payment amount varies for different products and the loan offers available for the product you wish to buy. For more details, please contact your nearest Home Credit partner shop.
Is the Ujjwal EMI Card a credit card?
The Ujjwal EMI card is not a credit card. It is a virtual card with a pre-approved credit limit that allows you to convert the cost of your purchases into easy EMIs/ Monthly Installments, making the purchase more affordable.
What is the maximum monthly installment limit?
The maximum monthly installment limit is the maximum a customer can pay as installments every month. The sum of your installments for all transactions cannot exceed the maximum monthly installment limit.
I have a limit available on my Ujjwal EMI Card, but I am not able to use the limit for any transaction.
It is possible that the cumulative total of your installments may surpass the maximum monthly installment limit for your Ujjwal EMI Card, thus resulting in the inability to process your transaction. If there is available limit on your Ujjwal EMI Card, we recommend considering extending the loan tenure. Doing so will ensure that your monthly installment limit is not exceeded, allowing for successful processing of your transaction.
Which Value-Added Services are offered with Ujjwal EMI Card?
When utilizing your Ujjwal EMI Card for purchasing products on EMIs, you have the option to select from the following value-added services to augment your loan:
Additionally, you can enhance your protection by opting for our comprehensive Care360° or Health360+ plans, offering holistic coverage for your family. The services included in Care360° or Health360+ include free doctor consultations, savings on medicines/lab tests, personal accident coverage, life cover, and more.
How can I use my Ujjwal EMI Card to buy products online on easy EMIs?
You can use your Ujjwal EMI Card to buy products online by selecting it as the payment method during checkout on our partner merchant websites. You will need to select:
How will the repayment of my online transactions happen?
Repayment for your purchases will be through convenient monthly installments, which will be added to your Ujjwal EMI Card monthly bill. The bill amount will be automatically deducted from your linked bank account if you have successfully set up your Auto Debit. Alternatively, you can use Home Credit mobile app or website to make your bill payments.
Why can’t I see Ujjwal EMI Card as a payment option on the websites of the listed brands.
Online transactions are enabled only if the user is approved by Home Credit to make online transactions using Ujjwal EMI Card. We constantly evaluate all our customers to allow online transactions. In case you're not eligible now, consistent on-time payments of your loan dues may qualify you in the future.
I noticed a charge of Rs 249 on my monthly bill. What is this for?
A transaction fee of Rs 249 is applied to all online transactions.
I have returned the product, but my loan is still active on Ujjwal EMI Card. Why?
Your loan on Ujjwal EMI Card will be cancelled and limit will be restored once Home Credit receives the cancellation request from the merchant partner. Please wait till your return is fully processed.
Why do I need to give my PAN number to complete the transaction?
As per RBI guidelines two factor authentication is mandatory. Hence, we need your PAN Number in addition to the mobile number for authentication.
I want to return some of the items I purchased. How will my EMIs get adjusted?
Certainly, a partial return of your order is possible. Once Home Credit receives the intimation of the return from the merchant partner, this loan will be cancelled and a new loan with the new loan amount will be created. The new loan amount will be the original order value minus the return value. The updated loan summary and repayment schedule will be available on Home Credit mobile app.
Can I return the entire purchase and cancel my loan?
If you are eligible to return your purchase, Home Credit will cancel your loan after your return is successfully processed by the merchant. The amount will be restored in your Ujjwal EMI Card limit. Home Credit offers 15 days of free look period for loan cancellation.
Can a person with no credit history apply for a loan?
Yes, an Indian citizen with an active source of income can avail Home Credit Loans even without a credit history.
Can a retired person apply for a loan?
Yes, a pensioner can avail the Home Credit Loan, if they meet the minimum eligibility criteria.
Can an existing Home Credit customer apply for an additional loan?
Yes, existing customers can apply for additional loans if their current contract to any linked contract is not delinquent. Additionally, there should be a gap of a minimum of 90 days between loan applications.
What is the maximum amount I am eligible to avail?
The maximum loan amount differs from product to product. You can check the maximum loan value on specific Home Credit product sections.
How can I make partial payments against my EMIs?
There is no option for part payment against EMIs, but you can avail of the payment holiday option after paying the first two EMIs.
How do I change my EMI due date?
The EMI due date is system generated and cannot be changed during the entire loan tenure
How do I check the status of the payments I have made?
Payment status can be checked under the Repayment Schedule on the Home Credit mobile app. To access the Repayment Schedule navigate to Home > My loans > Contract Number > repayment Schedule > Download Repayment Schedule.
How many products can I buy in a single transaction?
Only one Home Credit Mobile Phone Loan can be availed on a single loan application.
When would I be levied late payment charges on my loan?
Late payment charges will be levied if the EMI amount is not paid within the due date.
How can I foreclose my loan?
The loan can be foreclosed by raising a request for early repayment with Home Credit customer care.
What is Mobile Protect?
Mobile Protect is a value-added-service that covers repair and replacement of the new device in case of accidental and liquid damage.
For more details on Mobile Protect, please refer to the Terms and Conditions of your product .
Are there any charges to avail Mobile Protect plan?
Yes, a nominal charge is to be paid to avail the Home Credit Mobile Protect plan
How can I raise repair request under Mobile Protect service?
You can raise the repair request with authorized service provider for Mobile Protect service in two simple steps:
• Step 1: Register your repair request by calling the authorized service provider, or online, as mentioned in your e-kit.
• Step 2: Submit the required documents and pay the necessary service fee.
Once your request is registered and processed, pick-up will be scheduled by an authorized service provider.
For queries related to Mobile Protect, please contact your service provider.
What is Safe Pay?
Safe Pay is a value-added service offered to Home Credit consumer durable and personal loan customers. It is a package that offers Payment Holiday, Free Early Repayment. It offers customized plan options to choose from, as per your need.
For more details on Safe Pay, please refer to your product T&C document.
For any queries or concerns related to Safe Pay, you can connect with the following team-
What is the ScreedGuard Plan?
The ScreenGuard plan is an exclusive phone screen protection plan to cover the cost of repairing the damaged mobile phone screen.
What is the validity period of the ScreenGuard Plan?
Your Screen Protection Plan is valid for a period of 12 months from the date of plan activation.
Does ScreenGuard Plan provide the post-repair guarantee?
Yes, 90 days extended post-repair is provided under ScreenGuard Plan.
How much time will it take to repair and dispatch the device?
The damaged mobile screen will be repaired and dispatched back to you within 14 working days.
How can I avail mobile phone screen repair service under the plan?
You can register your requests online or on-call 24*7. You then will be required to submit the necessary documents and service free. Once your request is registered and processed, pick-up will be scheduled by an authorized service provider.
Can I track phone screen repair status?
Yes, navigate to the ScreenGuard page on the Home Credit website, click on chatbot link>choose language>choose ‘know your status’>Enter Mobile Number/IMEI.
Does ScreenGuard Plan cover any other damages to the phone?
No, any damage to the mobile device other than the damaged screen is not covered under ScreenGuard Plan.
Do I have to pay any fees to avail the service?
You need to pay a service fees when you request for a screen replacement
What is the Extended Warranty?
Extended Warranty Plan can be added to the Home Credit loan as a value-added service while purchasing a product financed by Home Credit.
For more details on Extended warranty, please refer to the product Terms and Conditions in the document.
When does the Extended Warranty period start?
The extended warranty period commences upon the expiration of the manufacturer’s warranty.
When does the Extended Warranty period end?
Tenure of your Extended Warranty service is mentioned in the Terms & Conditions. Please refer to the product documents for details.
How can I avail benefits under Extended Warranty?
You can avail the services of Extended Warranty by registering your request online or on call. Follow these simple steps to register your repair request:
A verified technician will visit and provide the repair services at the scheduled time.
For queries related to Extended Warranty, please contact your service provider
What are the accepted payment modes for the home credit loan repayment?
You can make payments through the Home Credit website and mobile app. Choose the "Pay EMI" option and pay using various available payment channels like Debit card, Net banking, wallet, or UPI. Alternatively, you can use any of the leading payment apps like Paytm, Phonepe or GooglePay to pay your Home Credit loan installments. You can also deposit cash at the listed ICICI Bank, Axis Bank, and Airtel stores.
How can I set up Auto Debit as my repayment method?
You are required to register for standing instructions via Netbanking or a debit card. To register, please click here.
Where can I find my due amount and due date for my next installment?
The due date and repayment schedule for your active loans can be found under the 'My Loans' section within the Home Credit Mobile app. For Ujjwal EMI Card or Flexible personal loan, you may refer to the monthly statements/ monthly bills.
Home Credit India will also inform you about your EMI due date and the due amount through phone calls and SMS notifications.
What is a repayment schedule, and how can I get a copy of it?
The repayment schedule provides information about your due date, due amount, payment status, payment date, and paid amount.
You can download a copy of your repayment schedule from our mobile appunder the "Loan Management" tab.
What is Due Date and Overdue?
"Due Date" means the date in every calendar month on or before which the monthly installment(s) of the respective loan(s) become due and repayable by the borrower to HCIN.
The due date(s) of each loan shall be specified in the respective loan summary. If the customer fails to pay the EMI on the due date, the loan will become overdue.
Where can I find my Contract Number/Ujjwal EMI Card Number?
Your Contract Number/Ujjwal EMI Card Number can be found in the loan summary and application form that was provided to you when you went through the loan application process.
Can I change my EMI due date?
The due date is a system-generated date during the loan application process and cannot be changed.
I have opted for Auto Debit as my repayment mode, but the installment amount has not been debited from my account.
The installment due amount is automatically debited from your bank account after successful Auto Debit set up. It may happen that your account does not have sufficient balance at the time of debit due to which the amount was not successfully debited.
For more information, contact us at care@homecredit.co.in or contact our customer care number at 0124-6628888.
My Auto Debit account number has changed; how can I register for a new account?
You can change the account linked to auto-debit by clicking here.
I have already paid the monthly installment/ bill, but the same is not reflected in my account.?
A confirmation SMS will be sent when your payment gets updated in the Home Credit system. It may take up to 72 hours for the update.
How can I foreclose my loan?
Please contact our customer care number at 0124-6628888 to check the loan foreclosure eligibility. You can also email us at care@homecredit.co.in for your foreclosure request.
I have made the payment for my loan with the wrong contract number. How can I rectify this error?
Please share your payment receipt at care@homecredit.co.in, along with the correct and incorrect contract numbers. After receiving these details, it will take 3 working days to rectify the error.
Can I pay my monthly installment in advance through any other repayment channel?
If you want to pay your monthly installment in advance before the due date, you are requested to make payment at least 5 days prior to the due date. Also, inform the company through "contact us" options and provide proof of payment (a payment receipt or transaction number). If you fail to do so, the mandate will be presented by the company for the respective month(s).
I have made an additional payment this month; how can I request a refund?
The additional amount that you have paid will be offset against the upcoming installment. If you wish to initiate a refund, please register your request by emailing us at care@homecredit.co.in. We will ensure a response within 48 hours. Alternatively, please feel free to get in touch with a Home Credit representative through the chat option on our website or mobile app, our representatives are available to assist you from 9:00 a.m. to 7:00 p.m.
When will late payment charges be levied on my loan?
Late payment charges will be levied if the EMI amount is not paid by the due date.
What is penal charges?
Penal Charges is levied on the overdue amount in case a customer does not pay the monthly installment on or before the due date.
Why was my monthly installment debited from my bank account despite being pre-paid for the respective month(s) through an alternative repayment channel?
Once the mandate is presented for the respective month(s), the monthly installment amount will be deducted from your bank account on the scheduled due date. Even if you have already made an advance payment through any other repayment channel within two days before the due date, the amount deduction will still occur, as the mandate presentation process is initiated with the bank two days before the due date. Any excess amount resulting from this overpayment will be adjusted against your dues for the next month, or you can request the company for a refund of the excess amount paid by you. In case there is insufficient fund in your bank account, bounce charges are levied by your bank. The company will not be liable to refund these charges, as they are in accordance with your bank’s policy. If your bank rejects the payment mandate, the company reserves the right to represent the mandate for clearance on a later date within the same month. For any help, please feel free to get in touch with us using any of the options provided in our "contact us" section.
When is the mandate presented for my monthly installment (EMI)?
As per the process, the monthly installment is presented for payment two days before the due date. For example, if your due date is January 5, 2023, the presentation of mandate will take place on January 3, 2023. However, the amount will be debited from your bank account on the due date. If there are insufficient funds in your bank account, your bank may impose bounce charges. Please note that the company will not be liable for refunding these charges, as these are levied as per your bank’s policy. If your bank declines the payment mandate, the company reserves the right to represent the mandate for clearance on a later date within the same month.
How are Special Mention Accounts (SMA) categories classified?
The basis for the classification of SMA categories shall be as follows:
Loans other than revolving facilities | Loans in revolving facilities like cash credit/overdraft | ||
SMA Sub-categories | Basis for classification – Principal or interest payment or any other amount wholly or partly overdue | SMA Sub-categories | Basis for classification – Outstanding balance remains continuously in excess of the sanctioned limit or drawing power, whichever is lower, for a period of: |
SMA-0 | Up to 30 days | ||
SMA-1 | More than 30 days and up to 60 days | SMA-1 | More than 30 days and up to 60 days |
SMA-2 | More than 60 days and up to 90 days | SMA-2 | More than 60 days and up to 90 days |
Here is an example of Special Mention Accounts (SMA) and Non-Performing Assets (NPA):
Example: If the due date of a loan account is March 31, 2023, and full dues are not received before the lending institution runs the day-end process for this date, the date of overdue payments shall be March 31, 2023. If it continues to remain overdue, then this account shall get tagged as SMA-1 upon running the day-end process on April 30, 2023, i.e., upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be April 30, 2023.
Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon running the day-end process on May 30, 2023, and if it continues to remain overdue further, it shall get classified as NPA upon running the day-end process on June 29, 2023.
When is the upgrade done for the accounts classified as NPAs?
The loan accounts classified as NPAs can be upgraded to 'standard’ assets only when the borrower has paid the entire outstanding interest and principal amount in arrears.
How can I check my contract payment status or disbursement report?
You can check your contract payment status or disbursement report through the below steps:
How can I check contract error or contract status?
You can check the contract error or status of your contract through the below steps.
• Login to our Partner Portal Page using your HOMER ID & Password.
• Once you have logged in successfully, click on ‘My Reports’ and then navigate to “Contracts Report”.
• Then you have to choose the date range as per the creation date of the contracts and then click on ‘Search’ button.
• Now, select ‘check Errors Status of your contracts’.
• Click on active column to check contract activation status.
How can I reset HOMER Password?
To reset the password for HOMER Application ID, please open the webpage
How can I find details of Home Credit’s District Sales Manager?
Please reach out to us on our Partner Helpline at 1800-419-6660 to get details about our District Sales Manager
What is a Flexible Personal Loan?
Flexible Personal Loan offers you with the flexibility to choose your credit limit, from which you can withdraw any amount starting from ₹5000 into your bank account whenever you want. You can use this limit for various purposes such as medical treatment, home renovation, travel, wedding, or any other financial requirement.
What are the eligibility criteria for a Flexible Personal Loan?
To apply for a Home Credit Flexible Personal Loan, you should:
What are the minimum and maximum limits offered by Home Credit?
With Home Credit Flexible Personal Loan, you can get a flexible credit limit ranging from ₹10,000 to ₹1,00,000
How can I apply for a Flexible Personal Loan?
You can apply for a flexible personal loan very easily through our Home Credit Mobile App. The process is fully online and can be done from the comfort of your home. Just follow the following steps:
What is the minimum amount I can withdraw from my flexible credit limit?
You can withdraw any amount starting from ₹5000 from your flexible credit limit. The maximum amount you can withdraw cannot exceed your available credit limit at that point of time.
How can I make a withdrawal?
You can withdraw from the flexible credit limit through the Home Credit App by following the below-mentioned steps:
What is the minimum and maximum tenure offered for a Flexible Personal Loan?
Home Credit Flexible Personal Loan offers a flexible limit for 36 months. After that it can be converted into a term loan for up to 24 months. There is no minimum tenure, and you can repay the outstanding principal whenever you want, through the "Pay Now" section on the Flexible Personal Loan page in the Home Credit app.
Can I choose the limit amount for my Flexible Personal Loan?
Yes, Home Credit allows you to choose the limit from the approved offer flexible credit limit. Minimum amount for Flexible Personal Loan is ₹10,000 and can go up to the maximum offered limit.
What documents are required for a Flexible Personal Loan?
A Valid PAN Card, an Address proof and proof of an active bank account are required to apply for Flexible Personal Loan.
How is a Flexible Personal Loan different from a personal loan?
Flexible Personal Loans are different from personal loans in the following ways:
How long does it take for the Flexible Personal Loan application to get approved?
It takes only a few minutes to get online approval for your flexible personal loan application. All you need is to provide the details required in the application form available on our mobile app.
Do I need to pay a fee to apply for a Flexible Personal Loan?
No, Home Credit does not charge any origination fee for flexible personal loan. This means that you can get a flexible limit at no cost until you withdraw an amount into your account.
What is a transaction fee, and when is it charged?
The transaction fee is 2.5% of the withdrawal amount. It is charged only when a withdrawal is requested by you.
When will I get the Flexible Personal Loan monthly bill?
Your monthly bill will be generated 15 days before the due date. It will be made available on the mobile app and sent to your registered email ID. You can easily download your monthly bill from our Home Credit app. Just click on your Flexible Personal Loan on the Home Page and go to the View Monthly Bill section.
What will be the due date for my flexible personal loan? Can I change the due date?
The exact due date is generated once the loan application process is completed, and the contract is signed. Once generated, the due date cannot be changed.
How can I pay my monthly bill?
You are requested to set-up auto debit at the time of taking the loan so that your monthly bills will automatically be deducted from your bank account on your due date. If for any reason you were unable to pay using auto-debit, you can pay your monthly bill through the Home Credit App. Select the "Pay Now" option on the Flexible Personal Loan page and choose a repayment method from the available options. If you wish to set up auto debit now, click here
How is my monthly bill calculated?
The minimum amount due on your monthly bill is calculated as 3% of the outstanding principal + Applicable Fees + Interest Charged + Value Added Service Fee (if applicable) + Late Payment Charges, ,or Rs. 2500, whichever is higher. It is mandatory to pay the Minimum Amount Due on or before your due date to avoid late payment charges and a negative impact on your credit score. You can also make a lump-sum payment of the outstanding principal anytime, whenever you have additional funds with you.
When would the late payment charges be levied?
Late payment charges will be levied on your total outstanding loan amount if the minimum amount due as per the monthly bill is not paid by the due date.
How can I foreclose my flexible personal loan?
You can foreclose your Flexible Personal Loan by placing an early repayment request by calling 0124 662 8888 or writing to our Customer Care department at care@homecredit.co.in.
Can someone with no credit history apply for a flexible personal loan?
Yes, a person with no credit history can also apply for a Home Credit Flexible Personal Loan if they meet the minimum eligibility criteria.
Can a retired person also apply for a flexible personal loan?
Yes, a pensioner can also avail Home Credit Flexible Personal Loan if they meet the minimum eligibility criteria.
Can an existing Home Credit customer also apply for a Flexible Personal Loan?
Yes, existing Home Credit customers can also apply for a Flexible Personal Loan if they are not delinquent. Also, there should be a 90-day interval between two Home Credit loan applications.
What’s the validity of the plan? How many times during the validity can the customer and other added members use the services?
Care360° membership is valid for one year, and the telephonic / video doctor consultations can be availed any number of times for yourself and upto 3 family members, during the tenure. In case your membership has a pharmacy or health checkup benefit, kindly refer to the benefit value/quantity mentioned in your membership kit or product leaflet.
How much money can I save with Care360° healthcare package?
As per IBEF, McKinsey and WHO – World Health Statistics 2015, 61% of healthcare expenditure by an Indian is out of pocket. These expenses are towards doctor consultation, medicines, diagnostics, and other minor treatments. Care360° membership plan helps a family save up to 70% on their annual medical expenses.
How effective will it be to have a telephonic/video consultation as compared to face to face meeting
Telephonic/video doctor consultation can help you avoid 70% of face-to-face doctor visits at clinics . Also, you can follow-up with the doctors anytime for any clarification/difficulties about the treatment.
The convenient access to quality doctor service will help you stay on track with the treatment plan and get back to good health soon. Since your health details, including your medical history, medical reports, and previous consultation details are stored with DocOnline, you will experience the comfort of speaking to a doctor who is familiar with your health condition.
The telephonic/video doctor consultation allows you to collaborate with doctors to get treatment for
Is smartphone mandatory for using these services?
The services can be availed via feature phone or smart phone or computer/laptop.
What is the validity of the plan? How many times during the validity can the customer and other added members use the services?
Health360+ is valid for one year, and the tele/video doctor consultation can be availed for yourself or your family members multiple times during the tenure. In case your membership has a pharmacy or health checkup benefit, kindly refer to the benefit value or quantity mentioned in your membership kit or product leaflet.
How much money can I save with Health360+ healthcare package?
As per IBEF, McKinsey and WHO – World Health Statistics 2015, 61% of healthcare expenditure by an Indian is out of pocket. These expenses are towards doctor consultation, medicines, diagnostics, and other minor treatment. Health360+ membership plan helps a family save up to 70% on their annual medical expenses.
How effective will it be to have a tele/video consultation as compared to face-to-face meeting?
Tele/video doctor consultation can help you avoid 70% of face-to-face doctor visits at clinics. Also, you can follow-up with the doctors anytime for any clarification/difficulties about the treatment.
The convenient access to quality doctor service will help you stay on track with the treatment plan and get back to good health soon. Since, your health details including your medical history, medical reports, and previous consultation details are stored with Health Assure, you will experience the comfort of speaking to a doctor who is familiar with your health condition.
The tele/video doctor consultation allows you to collaborate with doctors to get treatment for
Is smartphone mandatory for using these services?
The services can be availed via a feature phone or smart phone or computer/ laptop.
What is the age criteria for the customers?
You should be between 18 to 50 years old to avail this service.
