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You can send an email to us with your queries, concerns or suggestions at
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
Call: 0124-662-8888
Timing Details:
• 24/7 for 'IVR Assistance'
• 9 AM - 6 PM (Except Holidays) for 'Agent Assistance'
Email: care@homecredit.co.in
Chat:
www.homecredit.co.in or Home Credit India App
Online form: Click here to submit your query
If you have any query or issue, please write to us at (care@homecredit.co.in).
If you are not satisfied with the resolution provided, you can write to our Grievance Redressal Officer.
Mr. Vishal Sharma
Landline:
0124-6628713
Email: grievanceofficer@homecredit.co.in
Timing Details: (Monday to Friday, 9:00 AM to 6:00 PM - Except Holidays)
If the issue is not resolved within 30 days, the customer may file a complaint on the RBI CMS portal.(https://cms.rbi.org.in)
You can call us at our Customer Care
(Between 9:00 AM - 6:00 PM, All Days)
Other numbers to reach us
(*Standard call charges may apply)
Contract Number/Registered Mobile Number handy for verification in case you are an existing Customer
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
Sachet Portal: Reserve Bank of India (RBI) has launched a website (sachet.rbi.org.in) to curb illegal and unauthorised pooling of funds by unscrupulous firms. For more details refer to https://sachet.rbi.org.in/
Principal Nodal Officer
Mr. Rajesh Kane
E-mail: in.pno@homecredit.co.in
Our official communication address is -
Home Credit India Finance Private Limited
DLF Infinity Towers, Tower C, 3rd Floor, DLF Cyber City Phase II, Gurgaon-122002, India
Home Credit India Finance Private Limited is obliged to respond to only those communications which are sent to the address mentioned above, and will not acknowledge or respond to communications sent to any other address.
