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If you feel that your concern has not been fairly addressed or has been ignored or we have failed to comply with some of the principles that we commit to, and you wish to escalate the same, you may reach to our Ombudsperson.

Write a letter addressed to:
  • The Ombudsperson,
  • Home Credit India Finance Private Limited,
  • Infinity Towers, Tower C, 3rd floor, DLF Phase-2, Gurgaon-122002, India
Use the online form to escalate your concern.
  • Ombuds Office is committed to resolve all the concerns within 30 days of it being raised to our office.