Walk into the nearest Home Credit Partner Shop. You can locate the shop here.
Choose the plan that suits your needs - Care360° Essential, Care360° Advantage OR Care360° Premium
Complete the payment and get covered instantly with Care360°
Locate your nearest Home Credit Partner Shop >
Buy the plan of your choice today & get 100% value back in vouchers, equal to plan price
Unlimited tele/video consultations; free vouchers for health check, medicines and face to face consultations via OPD for self and family
Complimentary Health and Life Insurance, covers critical illnesses like Cancer, Heart diseases etc.
Home content insurance & Online fraud protection
|Benefits / Product Name||Care360° – Essential||Care360° – Advantage||Care360° – Premium|
|Doctor Consultations||Free Unlimited Tele/Video consultations|
|Cashless OPD / Face to Face consultations||At discounted rates||4 Vouchers||5 Vouchers|
|Health Check-up||61 tests
|Online pharmacy benefits||₹ 500||₹ 1000||₹ 1500|
|DocOnline Eco-system for pharmacy & pathology discounts||Yes|
|Family Members||Upto 4|
|Free Look-in Cancellation||15 days|
|Complimentary Health and Life Insurance|
|Term Life Insurance||₹ 1 Lakh||₹ 2 Lakhs||₹ 3 Lakhs|
|Critical Illness Cover (Lump sum benefit)||₹ 1 Lakh||₹ 2 Lakhs||₹ 3 Lakhs|
|Health Insurance - Vector Borne Diseases||₹ 15,000||₹ 25,000||₹ 50,000|
|Health Insurance - Gastrointestinal Infections||₹ 15,000||₹ 25,000||₹ 50,000|
|Home Contents Protection||₹ 1 Lakh||₹ 2 Lakhs||₹ 3 Lakhs|
|Online Fraud Protection||₹ 10,000||₹ 20,000||₹ 30,000|
eKit and Customer invoice is available with all plans.
Care360° Brochure. * T&Cs Apply– Call 8822 126 126 for any queries, 9 AM to 9 PM, on all days. For more details, please download the
DocOnline will activate your membership within 48 hours of subscription. Members will receive their membership information on Email and SMS . Members can log in to the DocOnline app/website with the membership information immediately. Alternatively, you can also call 8822 126 126 to utilize your services.
The unlimited video/phone doctor consultation is available free of cost to customers with a valid membership. If there is a need to visit a clinic for a specialist consultation, our health experts can arrange an appointment at discounted fees in clinics near you.
Cashless OPD vouchers for Face to Face Doctor consultations can be utilized if available in the opted plan.
You can add up to four relatives (immediate or extended family members) to your membership.
DocOnline membership is valid for one year, and the video/phone doctor consultation can be availed for yourself or your family members multiple times during the tenure. In case your membership has a pharmacy or health checkup benefit, kindly refer to the benefit value/quantity mentioned in your membership kit or product leaflet. Alternatively, you can also call 8822 126 126 to understand your membership validity & entitlement.
The unlimited video/phone doctor consultation can help you get COVID screening and consultation during self-isolation or quarantine. You can also avail discounts on COVID tests with our diagnostic partners in few cities. For more details, kindly call DocOnline @ 8822 126 126
DocOnline has partnerships with multiple diagnostic and pharmacy partners. Our partners Thyrocare, Healthians, Apollo Pharmacy, Netmeds, and 1mg, serve many cities/towns. In case you want to locate a center/clinic in your vicinity, kindly call DocOnline @ 8822 126 126.
Apart from Free Health Check up voucher (if any), DocOnline facilitates a wide range of diagnostic tests (including COVID 19 tests) through our partner centers across India. Free Health Check up voucher is for the fix set of tests required for preliminary assessment of Health Status. To book an appointment for any diagnostic test, kindly call 8822 126 126 & check the availability for a specific diagnostic test in your area.
As per IBEF, McKinsey and WHO – World Health Statistics 2015, 61% of healthcare expenditure by an Indian is out of pocket. These expenses are towards doctor consultation, medicines, diagnostics, and other minor treatment). DocOnline memberships help a family save up to 70% on their annual medical expenses.
The Care360 plans also include Complimentary Insurances - Term Life Insurance, Critical Illness Cover, Vector Borne Diseases, Gastrointestinal Infections, Home Contents Protection and Online Fraud Protection.
Tele/video doctor consultation can help you avoid 70% of doctor visits at clinics which is critical during pandemic times. Also, you can follow-up with the doctors anytime for any clarification/difficulties about the treatment.
The convenient access to quality doctor service will help you stay on track with the treatment plan and get back to good health soon. Since your health details, including your medical history, medical reports, and previous consultation details, are stored with us, you will experience the comfort of speaking to a doctor who is familiar with your health condition.
The video/phone doctor consultation allows you to collaborate with doctors to get treatment for
The services can be availed via a Normal telephone, smart phone and via the computer. If you do not wish to use smart phone or a computer, then you can call the DocOnline helpline @ 8822 126 126.
Yes, we have doctors who can speak Hindi, English, Marathi, Telugu, Bengali, Tamil, Kannada, and Punjabi. We are consistently listening to our customers' needs and adding new languages from time to time.
Vector Borne Diseases
Gastro Intestinal Diseases
No, Insurance benefit is applicable to the primary member only.
Insurance Covers are for primary members only and cannot be transferred to other member. However, other members can keep using DocOnline benefits till the expiry of Care360◦ membership.
Please refer “Important Information” section in the eKit for the guidance to register insurance claim. Alternatively, customer can connect with our contact centre at 8822 126 126 and get the details for claim registration.
Yes, but only in case of sad demise of any of the registered family member. Death Certificate to be submitted as document to process the request.
Customer can get in touch with the customer service representative of Home Credit or DocOnline for further guidance.
No, but customer can surely get in touch with DocOnline Customer Care Representative at 8822 126 126 for further assistance.
No, Health Check up consist of fix tests which comes as the package. For additional tests, customer can surely book it at a discount rate through our Customer Service Team.
15 days free look in period is available wherein customer can get in touch with Home Credit or DocOnline Customer Service Team and register the request.
Min entry age is 18 and Max entry age is 50.
No. Pre-existing diseases are mentioned below.
Legal disclaimer for Care360°
The Health services offered on Home Credit India Finance Private Limited (HCIN) website are provided by Doconline Health India Private Limited (Doconline) and are displayed by HCIN on ‘as is’ basis. HCIN does not hold any responsibility for the issuance, quality, serviceability, timeliness, maintenance and any claims for Doconline services/products . HCIN disclaims any and all liability, including any express or implied warranties, whether oral or written, for such health services / claims provided by Doconline. The customer acknowledges that no representation has been made by HCIN as to the fitness and quality of the Doconline services for the customer's intended purpose. HCIN shall not be liable for any service request and the customer shall be responsible to contact Doconline for any clarifications. It is advised to read the terms and conditions of the services before enrolling for it or buying the product.