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Our Commitment
To You

At Home Credit, we are committed to make your shopping and repayment as smooth as possible. We are committed to make your loan experience an informed and pleasant one. It is a sincere commitment to each one of you that we will go beyond the call of duty to make your experience with Home Credit, memorable.

Every step
of the way

  • — Open and Transparent

    We offer full transparency on our products. That means no hidden charges and all information about the loan is disclosed up front.

    You can check your loan details anytime through our mobile app. We offer a 15-day guarantee period in case you have a change of heart.

    We keep all your personal information strictly confidential.

  • — Friendly and Professional

    We will be happy to answer all of you questions and explain the conditions of the loan in detail.

  • — Prompt and Proactive

    To help you pay on time and avoid late payment penalties, we’ll be sending polite reminders about your due date.

    We ensure fast response for all your concerns.

  • — Always Approachable

    In cases of immediate need we will support you by offering repayment solutions.
    You can get in touch with us via our call centre, email or Facebook, mobile app and website.

  • — Easy and Simple

    We can tailor-fit instalment plans to match your needs. Just make sure all your information is correct, up to date and accurate.

15 Day

Home Credit is sincerely committed to ensure that each customer has a superior experience with us. We have a “15 Day Guarantee” which entitles you to a right to withdraw from the financing agreement within the first 15 days of your loan with Home Credit, in case you feel that we have not lived up to your expectations.

The Ombuds

Our Role

To function effectively, the HomeCredit India Ombuds Office and its staff are committed to maintain the confidentiality of communications with those whoreach to the Ombuds office.
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Our request
to you

  • Treat our staff with respect.
  • Pay your monthly instalments on or before your due date and through Home Credit approved payment channels.
  • Keep us informed in case of any change in your financial or personal information.