Operations: 4  Openings

ASSISTANT MANAGER - QUALITY ASSURANCE

Location: Mumbai
Department: Call Center
Role: Training and Quality
Experience: (3 - 10) Years

Holder of this position need to supervise, manage, evaluate and coach a team of Quality Analysts in order to execute the quality measurement & performance improvement while adhering to compliance. · To identify problem areas and drive improvement based on transactional audits. · ...  View Details

ASSISTANT MANAGER - QUALITY ASSURANCE

Location: GGN-Sewa Tower
Department: Call Center
Role: Training and Quality
Experience: (0 - 0) Years

HC/JC/2019-Jul/33 Assistant Manager- Training & Quality Location: Gurgaon Summary: Holder of this position need to supervise, manage, evaluate and coach a team of Team Leader (Quality) & Quality Analysts in order to execute the quality measurement & performance improvement while adhering to com...  View Details

Specialist - Complaints Management

Location: Mumbai
Department: Call Center
Role: Complaints Management
Experience: (2 - 3) Years

Objective Responsible for the Investigation of customer complaints received through various channels. Identify the root cause, fix gaps and resolve customer concern as per his satisfaction. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints a...  View Details

Specialist - Complaints Management

Location: GGN-Sewa Tower
Department: Call Center
Role: Complaints Management
Experience: (2 - 3) Years
New

Objective Responsible for the Investigation of customer complaints received through various channels. Identify the root cause, fix gaps and resolve customer concern as per his satisfaction. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints a...  View Details