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Why do you need
ScreenGuard?

Around 70% of all mobile phone repair requests filed are for a cracked mobile screen. To add to that rather alarming statistic is the unpleasant cost of actually repairing the screen.
This makes an exclusive mobile screen protection plan a welcome offering.

Features of ScreenGuard

  • 12 Months Damaged Screen Protection

    Cost of repairs to fix damage is covered. Customers don't need to worry about expensive repairs

  • 90 Days Guarantee After Repair

    We extend additional care by providing 3 month guarantee post repair

  • Easy Repair Request Registration Through Multiple Channels

    7 days a week multi-lingual call center, dedicated claims portal, email and chatbot to register repair request.

  • Industry Beating TAT With Service Guarantee

    Repair your device in no more than 14 working days from date of document submission

  • Pickup & Delivery Service

    No additional costs for picking up and returning a customers device

How to raise a
repair request?

  • Let Chatbot Mia be your single point of contact to register a repair request, check status and download plan certificate
  • Call TechGuard toll free number at 1800-103-6024

What is the repair request process?

  • 1

    Raise a repair request

  • 2

    Submit documents/ pay service fee

  • 3

    Handover phone at time of pickup

  • 4

    Phone repaired

  • 5

    Repaired phone shipped back

*It takes not more than 14 working days between step 2 and step 5.

You can track your repair request in real time by following this simple process:

  • 1

    Click Chatbot link below:
    Chatbot Mia

  • 2

    Choose your language

  • 3

    Choose 'Know your status'

  • 4

    Enter mobile number/ IMEI number to know the repair status

  • Documents Required

    — Copy of Invoice, If invoice is unavailable then the Back cover/Box of the device to showcase IMEI+

    — Identity proof (Any accepted Identity proof as per HCIN)

What is not covered?

  • Any damage other than a cracked screen
  • Gradually developing flows, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.
  • Breakage arising out of any intentional act towards the Mobile Device including but not limited to incorrect installation
  • Breakage to the Mobile Device which has had its serial number label and/or similar identification labels removed, defaced or altered